Return & Refund Policy – ZamZam Collection

At ZamZam Collection, customer satisfaction is our priority. Please read our return and refund policy carefully before placing an order.

Exchange Policy

We only offer exchange in the following cases:

• Wrong product delivered
• Damaged product received
• Defective fabric issue

Customers must contact us within 3 days of receiving the parcel with clear pictures/videos as proof.

Return Conditions

To qualify for exchange or return:

• Product must be unused and unwashed
• Original packaging should be available
• Product must be in original condition

Refund Policy

Refunds are only applicable if:

• Ordered product is out of stock after payment
• We are unable to deliver the correct item

Refund process may take 5–7 working days.

Non-Returnable Items

The following items are not eligible for return/exchange:

• Used or washed products
• Products damaged by customer
• Color difference due to lighting/screen effects
• Sale items & discounted products

Delivery Charges

Delivery charges are non-refundable 

Contact Us

For any return or exchange request, contact our support team on WhatsApp with your order details.